Booked a 1 night stay in a Deluxe Double Room. To begin with, we had an issue with the Iron provided in the room as the plug wasn't functional with wiring exposed, which looked like a safety hazard. A replacement was requested which took around 45 minuted to be provided.
We had also ordered a bucket of ice to cool our drinks as there was no fridge, but after an hour of waiting this never arrived.
Although the residents bar on the first floor was busy, the service was particularly slow, having to wait over 30 minutes for our 2 drinks to be made.
We visited the Observatory Bar, at which point we were sat in the corner beside the window. We sat for around 20 minutes and nobody approached us within this time to take our order or ask if we needed anything else.
On a positive note, the bedroom was clean and comfortable. The staff were also friendly and welcoming when checking in.