Upon arrival there was no one at the office, I left to go to the store and when I come back someone was finally there. Once I got to my room it was freezing in there, chair blocking the heating/cooling system, Door didn't seal correctly, so allowed for the cold air to come in the room, bed was dirty, extra blanket dirty, and when I went to take a bath with hopes to warm up the tub was dirty as well. There was hair in/on the drain. I went to office to complain and yet again there was no one there. I called to let them know I was needing to leave early in the morning for a family issue and would be checking out and needed a refund for remainder of trip, however, still awaiting refund and when I went to check out ... no one at the office again. This is not a place I will EVER visit again. Staff is very unfriendly when they are there to talk to.