2/10 Poor
Nov 18, 2019
New Globe Hotel closedown
we Didn’t get to stay we arrived outside hotel to find it closed and building work being done
It was derelict so we were left in the middle of London with no where to go and customer service were not helpful kept thinking that we were lying and kept trying to contact the hotel and then not ringing us back
Took nearly an hour to get it sorted and ended up booking our own hotel elsewhere although they have promised to refund the difference but yet to see that


Glenn
Glenn, 1-night trip