The lady at the front desk was great, she deserves a raise for what she had to put up with. The hotel was so ghetto with the amount of people there. The pool was so crowded and it was cold, dirty and just a horrible time. There was lint all around the pool floor, the people who were in the pool had stuff everywhere, they were so loud and obnoxious. The kids swam two short times last night. Then once this morning, but after they jumped in we quickly had to take them out for sanitary reasons. The people who were there at night left towels inside the pool, a key card, keys, and what looked like poop at the bottom of the pool. The pool should have never been open. At night there were groups of parents drinking in the lobby while kids were in the pool alone creating chaos. There are no ice buckets in the room, no coffee maker, microwave, etc. People were outside yelling and smoking/drinking. The place is just something we will never return. I would ask for my money back because of that, but i know they will deny and it is not worth the headache!