Skip to main content

Hotel Aquaterra

3.0 star property
Natales hotel with restaurant and bar/lounge

Choose dates to view prices

At Hotel Aquaterra, start your day with a breakfast buffet and stay connected with in-room WiFi. With a coffee shop, bar, restaurant and helpful staff on site, this hotel offers the perfect blend of comfort and convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Coffee shop/cafe
  • 24-hour front desk
  • Computer station
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Free parking nearby
  • Free toiletries

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Living area
Hotel Big Sur
Natales
  • Free breakfast
  • Free WiFi
  • 24/7 front desk
  • Non-smoking
8.8 out of 10, Excellent, 162 reviews
The price is $92
$92 total
May 19 - May 20
Hotel Big Sur
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Manuel Bulnes 299, Natales, 6160000, 6160000

What's nearby

  • History Museum - 1 min walk - 0.0 km
  • Puerto Natales Casino - 3 min walk - 0.3 km
  • Costanera - 4 min walk - 0.4 km
  • Plaza de Armas - 5 min walk - 0.4 km
  • Cueva del Milodon - 11 min walk - 0.9 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.8 miles/181.5 km

Restaurants

  • ‪Mesita Grande - ‬4 min walk
  • ‪Café Artimaña - ‬3 min walk
  • ‪Baguales Brewery & Restaurant - ‬5 min walk
  • ‪La Terraza - ‬3 min walk
  • ‪La Tapera - ‬1 min walk

About this property

Hotel Aquaterra

  • Hotel Aquaterra is a great choice for a stay in Natales. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
    • Free offsite parking within 66 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Room amenities

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Hotel Aquaterra Natales

Aquaterra Natales

Hotel Aquaterra Hotel

Hotel Aquaterra Natales

Hotel Aquaterra Hotel Natales

Frequently asked questions

Does Hotel Aquaterra offer free cancellation for a full refund?

Yes, Hotel Aquaterra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Aquaterra?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Aquaterra?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Hotel Aquaterra?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.

Is there an onsite casino at Hotel Aquaterra?

No, this hotel doesn't have a casino, but Puerto Natales Casino (3-min walk) is nearby.

Are there restaurants at or near Hotel Aquaterra?

Yes, there's an onsite restaurant.

What's the area around Hotel Aquaterra like?

Hotel Aquaterra is a short 3-minute walk from Puerto Natales Casino and 4 minutes' walk from Plaza de Armas.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Aquaterra Reviews

9.4

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast options were good and the staff was accommodating with early breakfast requests. (13 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Room
Location
Luggage
Bathroom
Restaurant
Towns

Reviews

Verified

10/10 Exceptional

Great location. Very helpful staff, great breakfast.
Waiyu, 1-night trip
Verified

8/10 Very good

Very nice staff, nice facility, excellent location.
Mark, 2-night trip
Verified

10/10 Exceptional

Nice staff, clean room
Mary, 1-night trip
Verified

10/10 Exceptional

Amazing stay. Very clean, and quiet. The staff was very accommodating and the breakfast was great. Highly recommend.
Andrew, 1-night trip
Verified

10/10 Exceptional

The staff were all brilliant, the area is great and has lots of restaurant options. They provided luggage storage while we did the W and even allowed for earlier breakfast when we needed to leave at 5:30. The rooms were clean and super cosy to come back to after a rainy day.
Orlagh, 3-night trip
Verified

10/10 Exceptional

Very friendly staff. Simple rooms but clean and uncluttered. Very warm. Great location.
Christina, 6-night trip
Verified

10/10 Exceptional

great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Nicole, 1-night trip
Verified

8/10 Very good

Staff was nice and helpful. Location was great.
Shujie, 1-night trip
Verified

10/10 Exceptional

Besides the hotel being beautiful, the staff was very helpful
Gloria, 3-night trip
Verified

10/10 Exceptional

Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Brian, 2-night trip
Verified

10/10 Exceptional

Patagonia family trip

Very friendly and helpful staff. Excellent location. Great breakfast
Pieter E, 3-night trip
Verified

10/10 Exceptional

Great stay!

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Dusty, 2-night trip
Verified

10/10 Exceptional

Nice small hotel, nothing fancy but comfortable. Walk to everything. Close to restaurants.
Anita, 1-night trip
Verified

8/10 Very good

Acquaterra is a gem

Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.
1-night trip
Verified

10/10 Exceptional

Polite and kind staff, the property delivers what is on the website
Ana Paula, 3-night trip
Verified

10/10 Exceptional

Great place to stay

Great hotel in great location. Very friendly and helpful staff. Rooms were clean and comfortable. Bathrooms were a little small but clean. Free breakfast was excellent. They stored our luggage for free while we hiked the "O". Will definately stay here again when i return.
Alex, 1-night trip
Verified

8/10 Very good

Very friendly and accommodating staff

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.
Manon, 1-night trip
Verified

8/10 Very good

Easy stay in Puerto Natales

Service was excellent. We were able to store bags while hiking the W trek, they packed a breakfast “to go”. However, rooms were small. There was a common sitting room that was nice. Cab fare to the bus depot was 2,000 pesos or about $2 USD.
Teresa, 1-night trip
Verified

10/10 Exceptional

My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.
Jamie, 1-night trip
Verified

10/10 Exceptional

Great aervice during a planned city power outage. I felt taken care of and was helped quickly despite no computer or internet available to assist check-in process.
Logan, 1-night trip
Verified

8/10 Very good

Hotel staff was great; rooms were good, but the bathrooms are a bit small. If you get a room at the front of the hotel (as we did) there is a good deal of road noise. It does taper off at 1130PM or so, but is back at 6AM. Breakfast was good.
Michael, 1-night trip
Verified

8/10 Very good

Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment
Sibylla, 3-night trip
Verified

6/10 Good

Pros. Nice and helpful staff, tasteful decoration and design. Near to bars and restaurants. Cons. Very squeaky and uncomfortably small rooms. Overall run down facility (bathrooms, beds, power) No elevator and all rooms are up stairs so you have to carry your luggage through a very narrow stairway. Overall this place could be good with HALF the price, but not at all a 120/night stablishment.
Verified

10/10 Exceptional

Very friendly staff, centrally located to everything. Great spot in transit to/from Torres del Paine. Late arrivals, early departures are no problema. Many late dinners available within a minute or two walk, such as Afrigonia.
Timothy, 1-night trip
Verified

8/10 Very good

Nice small hotel
Susan, 1-night trip