Tien was a lovely host and gave us a great basic guide to the city upon arrival. All the staff we met were hospitable and helpful.
The private room included two safes for storage of valuables, and ample place to store clothes and other stuff. The shared (w one other room) bathroom was very clean, though the hot water wasn't the most plentiful.
We felt safe at all times, as there were three locked doors to pass from the street, and a no guest policy.
We loved the location and access to downtown, especially busses and main terminal. I would definitely recommend and return, when in Rome!