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Phoenix Palace Hotel Hanoi

3.0 star property
Feel at home with the hotel’s attentive staff while you unwind on the terrace. Then, fuel up for your day with breakfast and take in the sights of Hoan Kiem Lake.

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Photo gallery for Phoenix Palace Hotel Hanoi

Front of property
Exterior
Deluxe Twin Room (with Window) | Minibar, in-room safe, desk, soundproofing
Lobby sitting area
Lake
Near Hanoi Old Town Night Market, Phoenix Palace Hotel Hanoi offers a warm welcome with a restaurant and dry cleaning services. Connect to in-room WiFi, explore the nearby St. Joseph's Cathedral of Hanoi or rent bikes for an adventure.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe
  • ATM/banking services
  • Laundry service

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $37
$42 total
includes taxes & fees
Mar 3 - Mar 4

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View | Minibar, in-room safe, desk, soundproofing

Suite Double with Bacolny and city View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (with Window)

View from room

Deluxe Double Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | Minibar, in-room safe, desk, soundproofing

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Electric kettle
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View | Minibar, in-room safe, desk, soundproofing

Deluxe Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window) | Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Connecting Room

Connecting Room | Minibar, in-room safe, desk, soundproofing

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Electric kettle
  • 5 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

Similar properties

Minibar, in-room safe, desk, iron/ironing board

Ambassador Hanoi Hotel & Travel

  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, (410)
The price is $37
$41 total
includes taxes & fees
Feb 27 - Feb 28
Ambassador Hanoi Hotel & Travel
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About the neighborhood

Map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 4 min walk
  • Hoan Kiem Lake - 8 min walk
  • Hanoi Old Town Night Market - 9 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Hanoi Opera House - 17 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 41 min drive
  • Hanoi Railway Station - 16 min walk
  • Ga Thuong Tin Station - 17 min drive
  • Hanoi Long Bien Station - 18 min walk

Restaurants

  • ‪Âu Lac Family Restaurant - ‬2 min walk
  • ‪Phở Gà Nguyệt - ‬1 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Ngoam - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Phoenix Palace Hotel Hanoi puts you in a great location, within just a 10-minute walk of St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. Free perks include WiFi and self parking. Also, Hanoi Old Town Night Market and Dong Xuan Market are within a 15-minute walk.

Languages

Chinese (Mandarin), English, French, Vietnamese

At a glance

DONE

Hotel size

    • 26 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (9 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 100000 for adults and VND 50000 for children

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Phoenix Palace Hotel Hanoi offer free cancellation for a full refund?

Yes, Phoenix Palace Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Phoenix Palace Hotel Hanoi?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Phoenix Palace Hotel Hanoi?

Yes, there's free self parking.

What are the check-in and check-out times at Phoenix Palace Hotel Hanoi?

Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is noon.

Are there restaurants at or near Phoenix Palace Hotel Hanoi?

Yes, there's an onsite restaurant.

What's the area around Phoenix Palace Hotel Hanoi like?

Phoenix Palace Hotel Hanoi is a short 8-minute walk from Hoan Kiem Lake and 4 minutes' walk from St. Joseph's Cathedral of Hanoi.

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Phoenix Palace Hotel Hanoi Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

One Night Only
One night. Got upgraded as a courtesy.
Randal, 1-night trip

10/10 Exceptional

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
Tyng Song, 1-night trip

6/10 Good

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
Michael, 3-night trip

8/10 Very good

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
Bradley, 14-night trip

10/10 Exceptional

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
Oliver, 18-night trip

10/10 Exceptional

Great hotel
Scott, 1-night trip

6/10 Good

Steave, 6-night trip

6/10 Good

Michael, 4-night trip

10/10 Exceptional

Tyng Song, 2-night trip

10/10 Exceptional

2-night trip

8/10 Very good

Ida, 1-night trip

8/10 Very good

Yunbum, 1-night trip

10/10 Exceptional

Yong, 2-night trip

8/10 Very good

La gentillesse du personnel, chambre tres correcte. Quartier moyen En globalité tres satisfaisant
3-night trip

10/10 Exceptional

Great location and friendly and helpful staff. Would recommend to all.
2-night trip

6/10 Good

1-night trip

4/10 Fair

기계실옆 최악의 룸 불편하게 만드는 직원의 태도 비추
젤 꼭대기 기계실 옆에 방을 주셔서 밤에도 아주 시끄럽게 잤어요 친구가 방 옮ㄱㅣ기 귀찮다고해서 걍 지내긴했지만 생각할수록 기분나빠요 그리고 투어가는날 픽업와서 차타려고 하니 동그란안경쓴 단발머리 여직원이 붙잡고 얘길하는데 자기네 호텔도 투어등등 예약가능하니 프론트 이용하라고 하더군요 지금 상품보여줄까?하는데 할말을 잃었습니다 그걸 꼭 나가는 사람 붙잡고 할 이야긴지 원~~영어를 좀 만 더 잘했음 뭐라한소리 하고싶더군요 조식은 한번먹고 맛없어 바로 옆 쌀국수가게가서 먹었어요 그집 쌀국수 진짜 맛있습니다 추천드려요 위치는 여기저기 다니기 편한 위치지만 룸상태 직원의 태도로 다시 가고싶지도 추천하고싶지도 않습니다
yeon jin, 4-night trip

10/10 Exceptional

여기 숙박 하세요~
음..가성비 대비 괜찮아요. 조식도 괜찮은데 조식 서비스는 조금 점수가 떨어지네요. 뷔페 이외에 쌀국수를 먹을수 있는데 이거는 아는 사람만 먹을수 잇어요. 식당에 투숙객이 앉으면 직원이 와서 시킬수 있다 라고 서비스 를 해야 되는데... 그렇지 않아여..한마디로 지 밥그릇 지가 챙겨야 된다고 주방에 가서 직접 이야기 해야 쌀국수 를 줍니다. 그외에는 흠 잡을께 없어요..아주 좋아요
JUNGBAE, 3-night trip

10/10 Exceptional

Very good exellent!
Very good! Very clean! Very kind!
Dawon, 1-night trip

10/10 Exceptional

Good hotel
The hotel is not far from the center. The staff are friendly. Quite clean.
Shoshana, 3-night trip

8/10 Very good

Bien placé et avec bon rapport qualité prix
Arno, 1-night trip

8/10 Very good

괜찮아요
적당한 가격에 잘 지내고 왔습니다. 저층이나 벽쪽에 있는 방은 절대로 피하세요. 하루자고 방 바꾸어 달라고 했네요
heechang, 5-night trip

8/10 Very good

괜찮아요
성요셉 성당 근처. 시내 관광하기 편하고 큰 길옆이라 찾기도 쉽네요. 저층 보다는 고층 벽쪽 전망 보다는 시내 전망으로 숙박하세요..
heechang, 5-night trip

10/10 Exceptional

10-night trip

8/10 Very good

온라인 정보의 70%
복잡한 관광지 거리에 살짝 비켜난 위치이나 병원 건너편이라 밤에 약간 음침한편. 밤 11시 무렵까지는 주변으로 길거리 쌀국수와 술집이 있고요. 창문이 있는 객실도 옆 건물과 초근접해 있어서 큰의미는 없었음. 담배냄새가 약간 나는데 턴업 서비스가 방향제를 들큰하게 뿌려대서 더 힘들었습니다. 조식은 절대 사진처럼 나오지 않습니다.
3-night trip