We had a 2 nights stay booked at the hotel. The day before our arrival, I contacted them via the Hotels.com chatroom to ask for a transfer to the hotel from the airport. As I received no reply, I called them the same day we were about to fly to Skopje. During the call, I received information that there had been a fire in the kitchen at the hotel and that our booking had been cancelled. I was really shocked as no one had informed us about this and the only reason we found out was because I called them. When pointing this out to the man working at the reception, his answer was “how could we have called you, we don’t have your number”. He also said that they had no internet? The response from the hotel was very arrogant and rude, and he also informed us that we needed to find our own accommodation the second night (we were transferred to another hotel for the first night), which is unacceptable. We nevertheless got a confirmation that the transfer booking was valid and that they would pick us up at the airport. However, to our surprise, no one from the hotel was waiting for us to pick us up. When I called them to say we had arrived, a new person said that the transfer booking had not been registered in their system and that we needed to book our own taxi. Needless to say, we are extremely disappointed at the hotel and we do NOT recommend it to anyone.