2/10 Mediocre
28 de octubre de 2024
Basement rooms with NO WINDOWS
I booked a (expensive) king room expecting a comfortable and safe experience at the Wick. Instead, I was assigned a room in the basement with no windows, which was dark, claustrophobic, and was entirely opposite of what was advertised. When I requested a room change, I was told only other windowless rooms were available. The front desk staff sympathized, but could only hand me a manager’s business card and suggested I “email to complain”.
Feeling cornered, I left the hotel in search of alternative accommodations, but by that time (6:30 p.m. on a Saturday), every hotel within a 30-mile radius was fully booked. When I returned an hour later, the best they could offer was a basement room with a partial window, which still left half the room below ground level. I had no other option but to stay.
This experience completely ruined my evening and made me miss my dinner reservation when should have been relaxing on vacation. They owe me a refund and an apology -- no one should be thrown into a dark dungeon of a room when they paid for a clean, brightly advertised room. It was a total bait and switch.
For anyone considering a stay here, beware. They apparently have MANY windowless rooms(!!) If you value a comfortable, safe, and enjoyable hotel experience, the Wick will probably take your money and throw you into a concrete box the same they did to me.
Ashley
Ashley, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
