Surabaya Plaza Shopping Mall - 13 min walk - 1.1 km
Submarine Monument - 16 min walk - 1.3 km
Grand City Surabaya - 17 min walk - 1.5 km
Surabaya Zoo - 6 min drive - 6.5 km
Getting around
Surabaya (SUB-Juanda) - 19 min drive
Tandes Station - 22 min drive
Surabaya Gubeng Station - 25 min walk
Surabaya Pasar Turi Station - 28 min walk
Restaurants
Toby’s Estate - 3 min walk
Ichiban Sushi - 2 min walk
Fish and Co. - 1 min walk
The Duck King - 1 min walk
Starbucks - 1 min walk
About this property
Tunjungan Hotel
Tunjungan Hotel puts you within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include an outdoor pool, a bar/lounge, and a fitness center.
Languages
English, Indonesian
At a glance
Hotel size
272 rooms
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 17
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast each morning (surcharge)
Restaurant
Bar/lounge
Coffee shop
24-hour room service
What to do
Ecotours
Shopping
Pool table
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Fitness center
An outdoor pool
Sauna
Banquet hall
Reception hall
Accessibility
Wheelchair accessible
Elevator
Wheelchairs available on site
Room amenities
Be entertained
LCD television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Slippers
Iron/ironing board (on request)
Washer and dryer
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 125000 for adults and IDR 62500 for children
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Also known as
Tunjungan Hotel SURABAYA
Tunjungan Hotel Hotel
Tunjungan Hotel Surabaya
Tunjungan Hotel Hotel Surabaya
Frequently asked questions
Does Tunjungan Hotel offer free cancellation for a full refund?
Yes, Tunjungan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Tunjungan Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Tunjungan Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Tunjungan Hotel?
Sorry, there's no onsite parking at Tunjungan Hotel.
What are the check-in and check-out times at Tunjungan Hotel?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Tunjungan Hotel and nearby?
Onsite recreation at Tunjungan Hotel includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness center.
Are there restaurants at or near Tunjungan Hotel?
Yes, there's an onsite restaurant that offers international cuisine.
What's the area around Tunjungan Hotel like?
Tunjungan Hotel is in Kedungdoro, a short 1-minute walk from Tunjungan Plaza and 13 minutes' walk from Surabaya Plaza Shopping Mall.
Tunjungan Hotel Reviews
Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.8/10
Cleanliness
7.2/10
Staff & service
4.0/10
Amenities
5.6/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 6, 2024
dedi
dedi, 2-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Mar 4, 2024
Good location. Great pool always in the sun. And clean. Hotel is dated but how it is it’s a nice hotel and decent location everything you would want. Room was huge everything nice and bed comfy
N r
N r, 4-night trip
Verified Hoteles.com guest review
2/10 Poor
Jun 8, 2023
Hotel needs full makeover
This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
Shahul Hameed
Shahul Hameed, 1-night family trip
Verified Hoteles.com guest review
8/10 Very Good
Apr 7, 2023
Wahib
Wahib, 2-night family trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 28, 2019
Ng
Ng, 2-night business trip
Verified Hoteles.com guest review
4/10 Fair
Jul 27, 2019
Hotel interior condition equivalent to 2.5/3-star.
Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Lim
Lim, 3-night trip
Verified Hoteles.com guest review
8/10 Very Good
Nov 24, 2018
Good 👌
Emaenula
Emaenula, 2-night business trip
Verified Hoteles.com guest review
6/10 Good
Aug 5, 2018
Near to Tunjungan Plaze
old hotel with old facilities. Needs abit of a revamp.
sufi
sufi, 1-night trip
Verified Expedia guest review
4/10 Fair
Jun 23, 2018
Disappointing ...
Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people …
Breakfast buffet offer is also much less than a few years back.
I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation.
Same goes for the lifts ...
S
S, 3-night trip
Verified Expedia guest review
2/10 Poor
Jan 21, 2018
Very poor maintenance
The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable.
Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged.
Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water.
The jug kettle provided was so old that the heating element that boils the water was corroding away.
There is no working desk, so I had to use the TV table to work on my laptop.
Iron and board is not available even upon request.
This hotel is totally not suitable for business travellers.
Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten.
One of my colleagues got stuck in the lift for a few minutes.
Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job.
All of us colleagues staying during this visit agreed that we would never stay in this hotel again.
Andrew
Andrew, 2-night business trip
Verified Hoteles.com guest review
4/10 Fair
Nov 16, 2017
Not worth a 3 star hotel. Really dirty
Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst.
For sure not a 3 star hotel. Some 2 stars hotels are much more better.
Viswanaden
Viswanaden, 2-night business trip
Verified Hoteles.com guest review
2/10 Poor
Oct 19, 2017
won't go back again
-water no pressure
-cockroach in bathtub
Teh
Teh, 3-night business trip
Verified Hoteles.com guest review
6/10 Good
Oct 19, 2017
Very convenient location next to Tunjungan Plaza
Close to Tunjungan Plaza
Verified traveler
1-night trip
Verified Hoteles.com guest review
6/10 Good
Jul 14, 2023
Outdated, good location and nice food.
We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day.
The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels.
The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay.
Food is good, but come early.
Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….
facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).