2/10 Mediocre
2 de marzo de 2026
We stayed in the L’Ecrin de Jade apartment ”luxury” chalet for 8 people a week. The service was extremely poor from the very start. Right after booking, they tried to pressure us through multiple calls and emails into cancelling our reservation with Hotels.com and booking directly with the hotel instead.
The front desk was completely ignorant during the check in process, we all felt they were rude (maybe since we didn’t change our booking), they tried to charge us for cleaning that was included and the spa toiletries that were advertised as included were not, instead we were supplied with a combined ”hair and body wash” and nothing else.
The worst was when the fire place glass exploded one morning (untouched), causing considerable danger to all of us in the chalet. Instead of apologising, they left glass shards all over the living room (even after cleaning) presented us with an invoice and suggested we commit insurance fraud by claiming it with our insurance.
Definitely NOT worth the money, and a bad experience for our whole group. Chamonix is full of genuinely luxurious places to stay. This is not one of them. Save your money and your family’s safety.
Anna
Anna, viaje de 7 noches entre amigos
Opinión verificada de un huésped de Hoteles.com
