The office staff was very helpful in accommodating us , we chose to change rooms to be closer to the soak tubs , they were able to that , also was able to find me a blow dryer (because none is provided in the room) as far as amenities, basically none . Upon entering our room we first noticed how dingy and old the couch was , the area rug was also not very nice , old . I realize this is an eclectic place and there were a few items in the waiting room that were pretty interesting. So a waiting room? Yes because for whatever reason you have to wait for tubs to fill, just one tub at a time can be filled . Mostly wait times were not more than 20 to 30 mins, so not too bad . There was a coffee maker but no coffee , everything was just old. I used some sheets and blankets to cover the couches so we could sit . The tubs could use some tlc as well . I really want to say the staff did what they could. But we will not be staying here again