Unfortunately I did not have my Expedia paper work when we checked into the hotel. We needed to add another room, and ended up charged for the two rooms already booked through Expedia plus the extra room. When I found my Expedia receipt showing that we had already paid for two of the rooms, they could not resolve the problem, but had to give it to their accounts department, We checked out 12 hours early and they still had not resolved the issue. To date we have still not heard from them and they still have double payment for 2 rooms. Naturally this has influenced our whole experience with them.