From the moment we arrived, the staff made us feel like family. Check-in was smooth, and we were welcomed with tea and local sweets. Every team member, from bellboys to receptionists was polite, helpful, and always smiling. We tried the hotel’s in-house spa and were blown away. The massage was one of the best we’ve had anywhere, professional, relaxing, and thorough. Thuong, our therapist, was incredibly skilled. Highly recommend!