We stayed at The Samui Beach Resort from 30 July, and unfortunately the hotel did not live up to the description and photos shown on Hotels.com.
After our first night, we paid to upgrade our room, which improved our stay. However, our overall impression is that the property appears to be in decline rather than being maintained to the standard presented online.
The hotel has potential, but the maintenance is below expectations. Several areas are worn down, some facilities are not in good condition, and there is no usable beach area directly in front of the hotel where guests can relax. The pool bar shown in the listing is closed or no longer exists.
The breakfast was particularly disappointing. The quality was extremely poor and far below what most travellers would reasonably expect from a hotel breakfast. The selection was very limited, and the overall standard did not reflect the quality advertised.
Another inconvenience is that it is difficult to buy drinks at the hotel. There is no operating bar, and despite the room description stating that a minibar is provided, our room did not have one. This means guests have very limited options for purchasing refreshments without leaving the property.
I would like to stress that this is not a criticism of the staff. They are genuinely friendly, welcoming, and always willing to help, which is the hotel’s biggest strength.
The main issue is that the photos and description on Hotels.com do not accurately reflect the current conditon