2/10
When checking in room 114 was dirty and the bathroom floor was not clean. It looked like it had not been cleaned properly for a long time. It smelled mould and the rest of the room was not clean. The doorlock had a serious issue and I had to use brute force to get in. I asked the staff to help an they couldn't open the door. Then they informed me that they have had this problem for a long time but they didn't bother to fix it. I asked them to fix it but nothing was done. I stayed there 3 night because everything else was fully booked in Riva. Breakfast was a joke and the staff was not cleaning tables or filling up the buffet. This is not a 3 star hotel and I don't recommend this hotel. Stay away.
Peter
Viaje de 3 noches en familia