We chose Alagon Hotel and Spa based on its 9.0 “Exceptional” rating and convenient District 1 location. Unfortunately, our experience was frustrating and disappointing.
At check-in, we were given a long list of rules, including a pricing chart for stains on linens and towels, with fines for everything from makeup smudges to minor marks. Even worse, a sign above the toilet instructed guests to dispose of toilet paper in an open trash bin—an unsanitary policy not disclosed before booking.
The spa service was equally frustrating. We booked a session through Mr. Mathew Nguyen, who confirmed before we left for a tour. Upon arrival, we were told he had left, and Ms. Huang Vy denied any record of our booking. After back-and-forth with the spa manager, Mr. Trung Nguyen, we were finally accommodated—only to have our 90-minute session cut to 45 minutes with no explanation but still charged in full. Communication was terrible, with staff dismissing concerns and ignoring guest requests.
The worst part came at checkout (4 a.m.), when staff inspected our room for stains and toilet paper compliance before letting us leave. We felt like they were holding us hostage. We were also charged for services not received, with staff refusing to adjust fees.
Hidden charges, poor service, and unprofessional and rude staff make this hotel’s high rating misleading. Future travelers should beware.