The check-in guy was nice. That was where the visit peaked. The fact that there was no elevator wasn't mentioned on Hotels.com, so this senior citizen and his wife had to schlepp up three flights of stairs.
Then, my wife, who has a smoke-sensitivity respiratory issue, had an episode in the middle of the night because previous visitors had been smoking in the "non-smoking" room and it hadn't been cleaned up properly. Concurrently, I had a muscle spasm in the hip (this part was not the hotel's fault), so given that we were both in some trouble, we decided to end the planned three-day visit. I asked the early-morning desk clerk if it was possible to get a refund for the two unused nights. He fumbled around for a while and then asked me to call someone else at the hotel he said would be in later. I took my wife to get medical attention.
I called later and was told I needed to speak to "Randy" about the refund. I was told he'd be in later. I called later and he wasn't in. I went ring-around-the-rosy on this for a few days (at one point the clerk promised to have "Randy" call me -- he never did). I eventually gave up. I figured they must have needed the $220 more than I did.