The little thoughtful gestures really made all the difference in this hotel. The nightly hot tea and turn-down service, the setting up of mosquito coils outside of the room every evening to ward off mosquitoes.The free shuttle around sanur anytime during our stay (we were so spoilt), as well as to/from the airport. The pyjamas and slippers provided. The useful amenities which go above and beyond normal amenities - they even included sunscreen. The service from the staff was EXCELLENT as well, and we loved the serenity of the compound and the communal pool area. Good wifi and cleanliness. Maybe the only downside was that it was not directly located on the main road (needed to walk down a semi-dark back alley), but there were still tourists around and only about 6 minutes walk from the main road so it was not too bad for us (plus it definitely contributed to the tranquility of the place)! We were also pleasantly surprised to find that it was also about 10 minutes walk away from 2 of the more popular beach clubs in sanur which we had planned to go to!