Our experience was disappointing from the moment we pulled up to the property. The front desk attendant was outside smoking and appeared irritated that we interrupted her break to check in. We were greeted with zero enthusiasm, which immediately set a negative tone.
The room itself was clean, but far from what we were promised. We specifically booked a river view room, as clearly stated on our confirmation. Instead, our view was of a rundown building with broken window screens and scattered trash. Upon further inspection, we discovered that the window lock was broken, and the only thing securing it was a single screw—completely unacceptable from a safety standpoint.
When we brought our concerns to the front desk, we were once again dismissed. Another staff member chimed in and argued that we hadn’t booked a river view, despite the confirmation on our receipt. Rather than continuing the back-and-forth, we chose to leave and stay down the street at Saltline—thankfully a much better experience.
This felt like a classic bait and switch. I would not recommend this property to anyone.