Our first impression was a charming old hotel with an excellent location with great sea view. We thought it was worth 7 points out of 10. Creaking and crooked floors and screaming doors may have some charm. We were told upon check-in that our room would be cleaned just once during our 5 nights stay. And that should be on Wednesday. So far that was OK, we just had to ask for more toilet paper before that. But no cleaning was done on Wednesday. When we asked why, we were told the cleaning would be on Thursday, two days before we should leave. But no cleaning was done that day either, because no cleaners had showed up. Now we had to ask for new towels. And the dustbin was full, since it was not emptied for three days. At this point we started notice that dirty towels had been lying around on strange places in the building for a couple of days. The staff at the front desk was friendly and helpful, and tried to do their best for us. No complaints at them. It’s the organisation it is something wrong with.
In addition to lack of cleaning, the shower was bad. The water was just dripping, not running. The windows that should give us the great sea view, was full of seagull’s poo. And I believe that had been there for weeks. The beds and the breakfast was OK. But because of all the bad things, the 7 points must end up as 4 instead. Penzance, however, is a great place to visit with several attractions nearby to visit.