6/10 Bueno
13 de diciembre de 2020
Dissapointing stay with No lift and No reception
It is a quite disappointing holiday stay. I paid premium price for a sea-front apartment in Dec, looking for the exotic and free-fly feeling, after the dreadful Covid lockdown. I was amused by the photos and the views, so paid nearly twice of the normal 3 star hotel price for this apartment. The two days experiences are full of unexpected drama. List some facts: 1) No lift & No reception. HOTEL.COM SHOULD LIST THIS CLEARLY IN THE WEBSITE, AS YOU CHARGE EXTRA 15% BOOKING FEE FOR THIS! The steps are narrow and steep; you need to ask staff to come to help you, which you MUST book upfront, and not outside their working hours. 2) No 7/24 hours support. They only work from 10-7pm Mon-Fri, 11-3pm working days. So if you arrive outside those hours, you need to figure out everything yourself. Telephone is possible sometimes, but not onsite support. You are asked to check in online upfront, pay with credit card, with your home address, and later check out online. Most communication will be done through Whatsapp during working hours. 3) Appliance breakdown. None of the appliances have use manual or help note, so you need to try your best luck to figure out the how to use them. I suffered several electricity and kitchen appliance breakdown, including the strange flash of lights, fuse-box jump off, oven/kettle/microwave/coffee machine stop working. It all happened in the evening or early morning, therefore nobody can come to help you. I really felt very nervous and desperate at that time.
Cliente verificado
Viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
