Context of the review, we are full-time travellers and stayed in everything from Airbnb’s to 5 star hotels. Checkin process down at the cable cars is an absolute nightmare, the staff were very slow and far from welcoming. As some of the other reviews state, if there were other hotels in Ba Na Hills these guys would struggle. The positive service was with the bellboys, they were great. Outside of them everyone else needs some serious training. The property itself definitely feels dated and just not very cared for almost as if they know they are the only hotel so they don’t need to try. The rooms were not bad, reasonable size for a family, but just lacked a nice hotel experience. The fact this is the only hotel in Ba Na Hills it would be hard to recommend, but sadly it’s the option if you want to stay up here.
Pros:
* it’s the only hotel up here so obviously an excellent location to visit Ba Na Hills.
* Very convenient
* Direct access to all the food attractions
* Room size was not bad for a family of two adults and four kids under six
* Bell boys were very helpful
Cons:
* It’s like they know they are the only hotel in Ba Na Hills so the service is not great and the property itself needs a full facelift as it’s very dated and aged and uncared for
* Overall, just need some refresher training
* Overall experience being in a hotel like this was just not great
* Breakfast looks a lot better than it actually is