6/10
Unfortunately not a great stay. On arrival parking was between a building site and the bins. Photo of the front of the building is nothing like it is now. Reception staff just looked at us on arrival and waited for me to say we had a booking. No welcome or hello, just what's the name? Given an envelope with keys in and directions to the room. Room looked nice but no towels or bath mat in bathroom, no bin, no toilet brush, no glasses in bathroom, shower glass was really soap marked, an empty toilet roll on the toilet seat and a half used toilet roll on the holder, masking tape still present in the shower. Asked at reception for towels and someone brought them and 2 small toiletries. Unbelievably noisy night, singer in the bar sounded like she was in our room so much so we couldn't hear our tv. When she finished music was playing until late then singing and shouting outside. Hotel bar is for the caravan park users. Wi-Fi was bad, kept dropping out and wasn't secured. Shame really because room looked as if it had recently been refurbished. Bed was comfortable. Extra pillow in wardrobe but didn't use it as it didn't have a pillowcase on it. Bedside lights too high so you have to get out of bed to turn them off. Asked on checkout if everything had been ok and when I said it was noisy she said oh and shrugged.
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