2/10 Mediocre
16 de enero de 2025
Disappointed
Me and my friend recently stayed with you this weekend to relax and enjoy the spa facilities. Before booking I called and checked all the facilities were available. When we arrived we were able to
Use them so then decided to add late check out to make the most of them the next morning. However we were unable to as when we woke up early at 8am and walked over the pool and hot tub was out of use until 12-1 which was the rest of our stay. This really ruined our whole experience as is why we came so feel we should be compensated for the inconvenience as why should we have to pay for what we were unable to use, made are stay pointless. Then to top it all off we had various issues in the room, including a leaking window which ruined clothes as the window seal would create a puddle, general lack of cleaning done with dust everywhere and cob webs, marks on towels nd ion board. All of these things are extremely unexpetable I have attached photos of all this, hope to hear back from you soon.
Destiny
Destiny, viaje de 1 noche entre amigos
Opinión verificada de un huésped de Hoteles.com