The property is in an excellent location in downtown Whagarei, clean, comfortable but the check-in process was very strange. They don’t have anyone at the front desk after 5 PM. You have to call on an intercom to someone, wait a while on hold for them to answer, then it is hard to hear them with traffic going on. There happened to be one staff member, who by coincidence had to stay late for something else. She found me or else I may never have found my way to our room or to parking.