I stayed for one night, with the intention of booking my birthday week stay and an evening party, I spoke to the bar manager, Bradley and we made a plan. BUT my room was freezing cold on arrival with no heating on, I went back down and the receptionist came up to the room and turned the central heating radiator on !!.... I then spent the evening at Legends, when I returned to my room, It was still freezing...(Also the TV had NO channels tuned in..). I was so tired ( Im a disabled pensioner ) I just wrapped myself up and got into bed .I left at 7am the next morning., nobody on reception to complain to...Sadly, after 2 direct emails and 2 Hotels.com messages, explaining my problem, they eventually replied saying someone would be in touch in a 3 days, which was 14 days ago !.. They have still not replied.. So ive cancelled my birthday week stay, for me and friends, and party booking .I genuinely dont like complaining, but if they cant be bothered to respond in 25 days,, they deserve bad feedback.