The service doesn't align with the price. My husband and I needed a place to spend the night between a late flight and early departure. We chose this hotel for convenience. Never again, I'll take the cab for 5 minutes and go to the hotels we have frequented in the past for much cheaper.
Upon check in their credit card machines wouldn't read either of our cc's. We hadn't had an issue at any other establishment before or after (including our international trip), so their machines were defunct. Yet, the hostess implied it was our credit cards and not her machine. She was annoyed she had to manually enter our card.
We got to the room, and went to watch Netflix to fall asleep. Found out they charge you extra $15 for internet. I was mind blown.
Thought there would be coffee in the room, for our early wake up at 5. Again, nothing. At this point I was annoyed.
The tipping point for me was:
I paid for the room upfront through hotels.com and the hotel charged me an incidental fee when I checked in. This was not a deposit, but an actual fee. I was not provided with any paperwork that they actually charged me, I stumbled across it when I was reviewing my CC statement a few days later. So how can a company charge you a cost without providing you a any receipt??? We didn't incur any incidentals, but I was charged anyway.... when I contacted the hotel, they told me to follow up on 2 weeks if my card was not credited. Wow, not my job to chase a charge not authorized