Clean, with all the amenities you could need. Nice staff, and a very comfortable bed. Perfect for me. Upon arrival, there was a note on the reception door to contact the owner manager, with a cell phone number. I would just suggest that they also include another means to communicate, such as WhatsApp, or an email address. As a tourist, I did not have cell phone service in New Zealand, but had data service and was able to communicate with places through WhatsApp and email. Fortunately, the dry cleaners right down the street allowed me to use their local cell phone to call the number.