The room was more than neglected. We booked Ratho Farm based on the 'exceptional' reviews online. This was not our experience!
On arrival, we navigated our way to reception, which wasn't obvious to be greeted by the managers were very new to the property, so much so, they didn't even know where our room was on the site.
They both escorted us into our bedroom to introduce us to the space, which felt slightly intrusive but told us parts of the outbuilding property ('Farriers') were off limits and showed us the communal space.
We opted to have the communal dinner on site as offers in the area were limited.
Once in the room we quickly became aware of its shortcomings. The communal spaces were checked and found to be substandard too.
I contacted the managers to make them aware of the issues. They offered to come down to our room and later offered an upgrade but my partner was tired after our journey and had started to take a nap, as he wasn't feeling well he didn't want to pack up again.
Visiting the homestead was an odd experience and more like being forced to have a history lesson you didn't ask for.
Our starter was non-exsistent really, a cheeseboard that was not ample for the number of guests invited and left in the middle of the room for stangers to pick at if they felt confident to.
My main meal was quite nice, my partner's was poor.
Subjected to a more colonial 'readings we skipped dessert.
Hospitality leaving non-existent, bill requested, poor communication.
