The people were nice and seemed to want to try to help, but the accommodations are a bit misleading/oversold. I didn't get the room I had reserved (I confirmed a single queen room, and was given a king with an additional full/double. Not so much bad as confusing. Certain switches didn't tuen on any lights, while lamps with multiple bulbs only had one functioing bulb light up (a "two-headed" side table lamp. Two heads with a bulb in each, but only one lit up when the switch was turned. To say they have Wi-Fi/internet access is a pretty gracious statement. I didn't in my room. If I walked across the parking lot, I began to pick up SOME signal, but current work or use medias as it stood. A bit antiquated, but that is part of the mystique of a more rustic lodge than a contemporary hotel. Lastly, I was provided lotion, shampoo and conditioner in my room, but no soap (neither for hand washing in a sink, nor for the shower). The office is only open from 3pm until 9pm daily, so at 9:30am, I couldn't speak to anyone. They do have a phone number to call, and I left a message. Someone did come to offer soap at 4:00pm, but I had already gone into town to purchase some by then. The staff was very apologetic and seemed genuinely sorry, but for $20 more a night, you could stay in a Best Western or Holiday Inn and been happier. I wanted to try out a local, non-chain stay.