1 star is for the Riad. The staffs seemed nice but created multiple catastrophes to us. First, the location is very remote from the Medina and the staff was not responsive enough to help us arrange a transfer. Second, the staff Safae arranged a tour guide for us saying that was a professional guide will tour us whole day bring us to the major sightseeing spots. We clarified the spots included the palace, blue gate and Medina prior confirming the booking. Of course the guide ended up only brought us to the hard sell shopping places inside Medina, nothing else. We had to find our way get rid of the guide after paying her. Third, the date we departure, another staff didn’t let us leave claiming that we hadn’t paid. Of course we paid as we booked at Hotels.com. We showed her the receipt; she asked us why her colleague told her to ask us to pay and kept trying with us. We almost missed our transfer to the desert. Forth, the drain in shower didn’t work; we soaked our feet to finish washing hairs and shower. We told the staffs the other morning, they said they would fix it and of course they didn’t. The interior of the riad is gorgeous but I recommend not to trust the staffs.