Riu Creole – All Inclusive

The property was not clean. The room was filthy with mildew and molds. It was the absolute worst vacation.

The personal was so nice and friendly. My wife and me were so impressed about the restaurant and the bars.

We had a great stay at Riu Creole early November 2019. The staff were brilliant from start to end. Our room had personal touches where the bed was made in different ways, our toiletries were arranged wonderfully, the rooms were cleaned daily, the room bar was stocked every 2 days. The Barista's and Bartenders were trained and exceptional. They memorised orders of guests (easily over 400 people at the resort by the pool and in the lounge area). The beach, pool, restaurant, lounge, washrooms around the resort were spotless. The food was good, slightly repetitive over 3/4 days we were there. We chose the Asian Restaurant for one evening (booking 2 days beforehand) and found as vegetarian's we had limited choices and the taste was alright. The buffet, we had a larger selection, but again signage was an issue as well as taste for the cooked food was not consistent. Some staff did not know what was on the buffet tables. This may also be a harsher comment as I stayed at St Regis in June 2019 at a similar price and their food was exceptional and that personal touch with requirements was beyond compare. Overall, we had a very relaxing and pleasant stay. Our highlight was the range of international level activities available at the resort (Kite Surfing, diving, etc., Le Morne- has a gate 1.5km from the end of the resort) Lowlight was the morning we had to leave at 5.30 and there was no breakfast available and no effort made to arrange something small despite our advanced request.

Loved the location for the water activities. Food and Beverages are fine for the target market but would be good to be able to upgrade

When we first arrived for some reason they "upgraded" our room putting us in Superior Double Room, Partial Sea View. Room smelled like mold, curtains especially. Mold was all over the bathroom and corners of the room. Sheets were filthy, tables also, in the draws was someone else’s hairs. When staff came to check our room they said that curtains are smelling like washed curtains which was unbelievable. Then reception manager came in and was saying we should be happy we have upgraded room and that room is older but not filthy. I showed him soup leftovers, ants around the sink yet nothing, no apology whatsoever. Then we asked him to show us our originally booked room which was Double Room, Partial Sea View and reception manager started "scaring" us that this room is on the other part of the resort, that we will have to walk a lot and that is very windy there. We said we just want clean room. After he showed us the other room we decided to stay in that originally booked room because it was at least cleaner. When it comes to food, it's buffet style in every restaurant, pretty disappointing, first day, dinner was okay but then as days were going by it was less and less of a choice, every day almost the same, in the morning tables were not set completely, always missing spoons and coffee mugs. When we were staying at the pool where Asian restaurant is there’s barely anyone available to get you drinks in the bar, it’s always waiting game. Overall very disappointing.

Good location, needs some updating , light in main bedroom wasn't working and didn't have smoke alarm in mai room. Water was running constantly in toilet so was really annoying.

Old hotel but with very good staff. Hotel need to be refresh, not only painting, but new room and bath. Dirth pool with sand not acceptable. It is hard to accept that waiter clean the table and do not wash the hannds prepare new table.

Hotel experience was amazing! Everyone was very nice. The worst part was the room which needed a few updates. It was not terrible but the hotel made up for it. Food was delicious and a great selection for each meal. The restaurant was very accommodating to my food allergies. Pool and beach were beautiful. We really enjoyed the shows each night.

Decent property main attraction is Le Morne beach. Rooms are fairly large but furnishings are dated. Service can be friendly but so so.

The friendliness of staff and the breakfast buffet