6/10 Bueno
10 de octubre de 2025
It was fine. Closest hotel to where we needed to be. I booked through hotels.com (though would rather book direct, but won’t if it’s cheaper third party), and had pending (what I’m assuming were incidentals) charges from the hotel before I checked in. I called just to make sure it wasn’t a spoof attempt and the woman who answered was very rude and uneducated on the process of things which made things worrisome. I asked why my card was charged before I checked in and she said “well how would we know you had money on that card? We have to charge it to know,” which may be true but was news to me. I asked how much the security charge for each room would be - as I had booked 3 for my family - and she said “well how much were you charged?” “$300, for three rooms - is it a $100 hold per night?” “Well, u don’t know but it sounds like that’s what it is.” “Okay thank you have a good night!” Click. It was just very off-putting especially for a place that hasn’t been updated since 1989 if I had to guess. I would be fine with that based on location and rate, but anything that requires monetary involvement without my knowledge is just a little weird to me and I would expect a full explanation from the people charging me. I would drive the additional 30 minutes to stay elsewhere if given the opportunity again.
Randall
Randall, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com