On arrival, not the warmest of greetings from the guy on reception, but the ladies on duty the next day including housekeeper were friendly. We had a street facing room which was extremely noisy especially with the trams passing outside. The room was very hot too. We reported this to the guy at reception who said he would switch the air-con on but obviously did nothing as the room remained very uncomfortable for our stay, luckily it was only for 2 nights. The safe didn’t work. The outside of the fridge didn’t look very good so I didn’t open it. There was black soot on the ceiling above the air-con vent. The local area looked grim. Only fast food places were nearby, but the hotel was only about a 15 min walk from city centre.