Customer service is not a priority, either in person or via phone. Unit was clean, but had broken blinds and cabinet doors, especially the one in the bathroom only one hinge was holding it on. Both interactions, arrival and departure was fair to poor. Arrived at stated check in time, told to go back to front gate to get my paperwork, again arrived before office was closed, and my paperwork was at the guard gate! I can see why most RV reviews are fair ratings. I would rent the cottage again, if the picture matched what i would actually get. Website shows cottages with porches, which they have, I just wasn't lucky enough to get one of those, I got a side entrance one.