Nestled near Takegawara Onsen, Hotel New Tsuruta offers a serene retreat. Unwind in the indoor mineral hot spring or indulge in shopping on site. With helpful multilingual staff and luggage storage, this hotel ensures a relaxing stay.
When you stay at Hotel New Tsuruta, you'll be within a 10-minute drive of Takegawara Onsen and Hells of Beppu. Fellow travelers say great things about the helpful staff.
At a glance
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Hotel size
49 rooms
Arranged over 8 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 10:00 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates receive dinner from 6 PM to 8 PM only. The dining venue closes at 9 PM.
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered onsite self parking (JPY 700 per stay)
Onsite parking limited
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Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–9 AM
Hosted evening meals each Saturday for a surcharge (reservations required)
What to do
Hot springs
Shopping
Services
24-hour front desk
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1968
Safe-deposit box at front desk
Accessibility
Elevator
Wheelchair-accessible path to elevator
Handrails in stairways
Room amenities
Be entertained
24-inch LCD TV
Digital TV channels
Home comfort
Air conditioning
Coffee/tea maker
Bathrobes and slippers
Sleep well
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Shower/tub combination
Electronic bidet
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Special features
Spa
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 2500 per person
Hosted evening meal costs JPY 14000
Parking
Uncovered self parking costs JPY 700 per stay
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel New Tsuruta Beppu
Hotel New Tsuruta
New Tsuruta Beppu
New Tsuruta
Hotel New Tsuruta Hotel
Hotel New Tsuruta Beppu
Hotel New Tsuruta Hotel Beppu
Frequently asked questions
Are pets allowed at Hotel New Tsuruta?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel New Tsuruta?
Yes. Self parking costs JPY 700 per stay. Parking spots may be limited.
What are the check-in and check-out times at Hotel New Tsuruta?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 10:00 AM.
What is there to do at Hotel New Tsuruta and nearby?
Onsite recreation at Hotel New Tsuruta includes hot springs.
What's the area around Hotel New Tsuruta like?
Hotel New Tsuruta is in the heart of Beppu, a short 7-minute walk from Beppu Station and 2 minutes' walk from Takegawara Onsen.
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Reviews
Hotel New Tsuruta Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
8.6
Location
8.6
Staff & service
7.4
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was described as great, brilliant, very good, and plentiful with local ingredients. (7 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Onsen
Reviews
Verified
8/10 Very good
Dec 28, 2025
Breakfast buffet was plentiful and tasty using local ingredients
Mari
Mari, 1-night trip
Verified
6/10 Good
Dec 31, 2025
Conveniently placed close to the train station, buss stop and ocean promenad this hotell (like most places in Beppu) had its highlight a decade or so ago.
Room was fin but a bit worn down (barroom was fresher!), mattresses were really comfortable. Their Ibsen was really nice with a beautiful ocean view.
Martin
Martin, 1-night trip
Verified
8/10 Very good
Dec 17, 2025
The room was perfect!! Even though the building is older, the room is clearly newly remodeled. Wonderful view. Thank you.
Alexander
Alexander, 2-night trip
Verified
10/10 Exceptional
Jan 27, 2025
The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.
Yu Te
Yu Te, 2-night trip
Verified
8/10 Very good
Sep 23, 2023
Nice views
Very pleasant stay. Nice views and great Onsen is a plus
Donna
Donna, 2-night trip
Verified
10/10 Exceptional
Jan 29, 2025
Excellent view and restaurant foods.
Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.
Junheum
Junheum, 2-night trip
Verified
8/10 Very good
May 21, 2025
Great value for the price; would book again.
It's a bit old but our Japanese style room was large and comfy. The staff was very nice. We did not have the chance to try the onsen but the free breakfast was delicious.
Jasmin
Jasmin, 1-night trip
Verified
8/10 Very good
Dec 23, 2024
Good location and breakfast
Their breakfast was brilliant. Parking space was not sufficient enough so I had to park outside of the hotel for one night, that only cost 1000 yen
Sotaro
Sotaro, 2-night trip
Verified
10/10 Exceptional
May 10, 2024
Awesome Service Kind Receptionist
Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.
Jose
Jose, 3-night trip
Verified
10/10 Exceptional
Jun 13, 2024
Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.
Tyler
Tyler, 1-night trip
Verified
10/10 Exceptional
Jan 17, 2024
The room was full enough for 5 people.
My family really enjoyed the onsen & fully relaxed.
There was no parking fee.
The sea view was wonderful.
I strongly recommend this hotel!
JiHyun
JiHyun, 1-night trip
Verified
10/10 Exceptional
Sep 23, 2023
The walk from Beppu station isn't very long, if not destracted by their shopping area near station. The view of the bay was a site. The hospitality by the staff was amazing. Would def return when have a chance.
Grey
Grey, 2-night trip
Verified
10/10 Exceptional
Jun 4, 2024
Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.
Sharon
Sharon, 1-night trip
Verified
8/10 Very good
Feb 24, 2025
Stayed for one night in the Japanese style room. It was surprisingly comfy to sleep on the floor. Room was a bit old, the bathroom was generally clean, but a bit moldy and smelly. Everytime I had turned on the water, I heared it gurgle through an opening next to the toilet - that‘s probably where the smell was coming from. It‘s an old building, nothing to worry about for a short stay. The stuff has been very friendly. Their English is limited, but they do their very best to talk to you. Breakfast buffet quite good - Japanese style, but you don‘t go out hungry. Onsen also nice. Around 7 pm I was by my own. Hotel close to train station (about 5 min walk). Overall a good experience.
Verified traveler
1-night trip
Verified
8/10 Very good
Dec 6, 2023
Pros:
1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host.
Con’s
1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid?
2. The hotel was unmanned at night, which may pose a security issue.
3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk.
4. No daily cleaning service. Even bath towels were not replaced.
5. Hotel is old and tired looking.
Pei Shan
Pei Shan, 2-night trip
Verified
8/10 Very good
Dec 22, 2024
Great location. Hotel needs some renovations.
Wei-Chih
Wei-Chih, 2-night trip
Verified
8/10 Very good
Dec 22, 2025
Convenient location
Hak Luen
Hak Luen, 1-night trip
Verified
8/10 Very good
Mar 23, 2023
Nice staff, nice location.
I'm sutisfied with this hotel.
レイコ
レイコ, 1-night trip
Verified
10/10 Exceptional
Nov 9, 2023
Hotel is great in all areas, except that most of the infrastructure is old. If you can compromise a little then this will be a great stay.
john
Verified
8/10 Very good
Nov 18, 2023
Average good
Naveed
Naveed, 1-night trip
Verified
10/10 Exceptional
Jul 4, 2025
Japanese style tatami are too thin, it will be much better if change to a thick one
ivy
ivy, 1-night trip
Verified
10/10 Exceptional
Apr 6, 2026
숙소는 깨끗한데 건물 특성상인지 특유의 향기가 있었어요 창박 오션뷰 조식오션뷰등 너무 좋았고 사우나도 작지만 알차게 노천탕도 있어서 좋았어요