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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

4.5 star property
Puerto Morelos beachfront property with 9 restaurants and free water park

Choose dates to view prices

Located on Cancun's sun-kissed coast, Royalton Riviera Cancun offers a luxurious retreat with 9 restaurants serving international cuisine and a beachfront location complete with free cabanas. Treat yourself to hydrotherapy at the spa or snorkeling in the ocean; unwind by one of the 8 outdoor pools or enjoy yoga classes at the gym. Previous guests rave about this resort’s beautiful beach locale and attentive staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 9 restaurants and 4 beach bars
  • 2 poolside bars and 3 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare

Feel at home (6)

  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Separate bathtub and shower
The current price is $371
$458 total
includes taxes & fees
Mar 20 - Mar 21

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
  • Ocean view
  • 353 sq m
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 172 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(35 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(46 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
  • Ocean view
  • 298 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(96 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • 172 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Garden view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
  • Ocean view
  • 172 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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8.4 out of 10, Very Good, 53 reviews
The price is $376
$464 total
includes taxes & fees
Mar 6 - Mar 7
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About the neighborhood

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.3 km
  • Moon Palace Golf Club - 19 min drive - 11.2 km
  • El Tinto Golf Course - 23 min drive - 13.0 km
  • Puerto Morelos Beach - 29 min drive - 16.9 km
  • Puerto Morelos Town Square - 33 min drive - 20.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Tulum Intl. Airport (TQO) - 135 min drive
  • Cozumel Intl. Airport (CZM) - 30.5 miles/49.2 km

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬17 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Diamond Club Lounge - ‬16 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 4 beach bars, a casino, and a nightclub. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

At a glance

DONE

Hotel size

    • 833 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 3 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Motor boating
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Shopping
  • Pool table
  • Fishing
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 8 outdoor pools
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk

Room amenities

Be entertained

  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Sanitation services: MXN 79.20 per night

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 005-007-005839/2025

Also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated offer free cancellation for a full refund?

Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, there are 8 outdoor pools and a children's pool.

Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, there's free self parking.

What are the check-in and check-out times at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.

What is there to do at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated and nearby?

Have fun with onsite activities like kayaking, water skiing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated also has 3 swim-up bars, 2 poolside bars, and a casino, as well as a nightclub, a sauna, and a steam room.

Are there restaurants at or near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?

Yes, there are 9 onsite restaurants, featuring international cuisine.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated like?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated is located on the waterfront, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say this property is in a good location.

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Reviews

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Reviews

7.4

Good

8.6

Cleanliness

8.0

Amenities

7.8

Staff & service

8.4

Property conditions & facilities

Popular mentions

Food
Service staff
Room
Restaurant
Beach
Drinks
Buffets
Children
Family friendly
Room service

Reviews

10/10 Exceptional

I had an excellent and unforgettable time. Great service, friendly staff members, excellent resort.
tolga, 5-night trip

2/10 Poor

Rude staff, long wait times, and no working internet
Tero, 6-night trip

4/10 Fair

Wrong room. Check in took forever. Dinner Reservations all gone before we could check in. Really slow on customer service.
Daniel, 4-night trip

2/10 Poor

Thank you for choosing to stay with us! Dear Daniela Patricia Ortiz Mendoza, We hope your All-In Luxury® experience was as delightful as your presence with us. We sincerely trust you enjoyed your stay. Could you spare 2 minutes to share your experience? Your feedback helps future travelers and aids our ongoing improvement. If a staff member made your stay memorable, please mention them for our recognition program. Thank you for choosing us. We look forward to welcoming you back to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.
DANIELA PATRICIA, 4-night trip

8/10 Very good

The stand out for us was the Expedia support team, especially Yael and Victor who were honestly incredible. We had a number of issues during our stay (the room, the late check out, our return transportation) and Yael and Victor helped us to fix each issue quickly. They were friendly and calm and they went above and beyond to make sure we had everything we needed during our stay, even helping us to secure dinner reservations. The check in process with the main reception team was not very easy, taking over 2 hours and they downgraded our room which was super frustrating. Fortunately Yael was able to fix it for us! In terms of the hotel itself, the facilities here are pretty nice, with many pools and a decent à la carte and buffet food offering.
Bethany, 2-night trip

10/10 Exceptional

After reading many negative reviews about Royalton Riviera Cancun, we were considering canceling our reservation and booking another hotel. Long story short, we are glad we didn't! THE FOOD was good except for one meal in 6 days we were there. The buffet had a wide variety and was pretty good overall. Omelettes, tacos, etc were very good. If you are used to American-style brisket, I would steer clear from ordering it there. The Tappanyaki was REALLY good! THE DRINKS were good, typical, all-inclusive drinks, but was pleased they had Coors Light cans as an option for the refrigerator in the room. The mixologist at the Zen restaurant made the best drink of the trip, a spicy mango cocktail. THE SERVICE was over the top! Yael was our personal assistant (a perk for booking with Hotels.com). She made dinner reservations for us and even decorated our room as a surprise for my daughter's birthday. She checked in with us to see if we needed anything regularly, (even on her day off!) The waiting staff was very nice and accomodating. THE BEACH had the most amazing sand! Plenty of chairs on the beach and a couple bars to order drinks from right on the beach. Not enough servers walking the beach but not a big deal since the beach bar was close. A tractor raked up the seaweed every day multiple times. OVERALL I would recommend this resort. So many people like to post negatives and don't highlight the positives. The positive experiences FAR outweighed any negative ones.
Desarai, 6-night trip

8/10 Very good

Personalet man møder alle steder gør det godt.
Joachim, 14-night trip

10/10 Exceptional

Hotel novo, excelente estadia! nossa concierge foi extremamente gentil e atenciosa. Áreas comuns nao estavam lotadas, sem fila nos restaurantes, comida e bebidas de alta qualidade. Ponto alto dessa viagem sem duvida foi o hotel.
Marcelo, 8-night trip

10/10 Exceptional

Talib, 4-night trip

2/10 Poor

Manuel Alejandro, 4-night trip