Overall, this was a very pleasant stay. Front line staff were extremely polite, helpful, interactive, respectful and always went about their tasks with a smile. The hotel manager, Susumu, was a nice fellow however we sensed he was sometimes a little disingenuous and fake towards guests. He was a little intrusive and over-inquisitive and on a few occasions overstepped the normal level host & guest interaction. We sensed he has a healthy ego, and seemed keen to want to over share about himself and all he has done for the hotel. At times, it was a little creepy and, as described, disingenuous. He seemed to cater more for Chinese guests than non-Chinese guests; and sometimes preferences Chinese guests in front of us and others. It became very clear as the week progressed who he prefers to have stay at this location. That aside, his staff were absolutely fantastic and whilst he provided a tip at the end of our stay we are somehow hoping it all goes to the hard working front line staff including cleaners, kitchen personnel and bar & beverage attendants - and not just into Susumu's pocket. It is important to emphasis that this was an overall great hotel and experience. It may not be everybody's cup of tea, and there were some elements of the physical hospitality that are quite out dated. Some elements of the hotel could probably benefit from an overhaul and update of equipment and guest amenities. Modern, streaming TV(s) would be a good start for rainy days indoors.