6/10 Bueno
19 de abril de 2025
Poorer service but no dealbreaker
Have stayed previously with a good experience. Booked for one night under a single reservation and then added another night with a second separate reservation. Upon arriving the hotel I requested to stay in the same room and the hotel assured me it wasn't a problem and I assumed they made the necessary adjustments. The room was ok but there was food left in the fridge and the odour was strong. We through out the food and requested a fridge cleaning. Late night at the busy pool there was no towels. Next day while out in Edmonton I received phone call asking me I I was staying another day because my items were still in the room. I explained again about the second reservation, and apparently there was not communication between the staff or system. I was able to stay in the same room and the problem was resolved. Ok stay so far, seems to be having issues. . Location is amazing for my trips needs. Not a deal breaker.
robert
robert, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com