I stayed at this hotel for two nights (October 5–7), & my experience was very mixed. The customer service on my first day was terrible, especially the front desk men working in the afternoon & early evening of 10/5. They were dismissive, unhelpful, and could barely communicate in English. When I asked about storing my luggage for a later date (since I had another reservation for the same week), they made it seem like an inconvenience.When I entered my room, there was an unpleasant smell coming from the toilet. I also realized that the room did not include a washer/dryer as advertised on Hotels.com. When I asked about it, I was told I needed to pay an extra 4,000 yen for both nights to have that feature, something that was never mentioned online. As for the toilet smell, they didn’t offer to clean it or even provide cleaning materials, which was really disappointing. The only positive part of my stay was when I called for help with the air conditioner. The staff member who came to my room was polite, attentive, & genuinely tried to help. On 10/10, when I returned to pick up my stored luggage, the front desk man on duty that evening was completely different, very kind, professional, & accommodating. It made me realize how inconsistent the service at this hotel can be. Unfortunately, the rude & arrogant attitude of the earlier front desk men(especially toward a solo female traveler) left such a bad impression that I decided to cancel my later reservation & stayed somewhere else.