10/10 Excepcional
5 de octubre de 2025
It's been almost a week after we came back from Guam. And let me tell you, our experience with Lotte hotel was way more than phenomenal!!!
From the moment we walked in, we were welcomed by the amazing concierge,David.
Ashley and Yebin at the front desk made sure we felt like we were at home. Especially Ashley, she really went above and beyond to make our first ever trip to Guam, FANTASTIC!!! She helped us with our room upgrade since my daughter wanted higher floor, and got us delicious birthday macarons. During our 1week stay, she made sure to check on us everytime we pass by the front desk. My daughter loves her and she still talks about Ashley.
Yebin was also so friendly and thoughtful. I also want to give my special thanks to Sophie, Ethan, Jason and Andy at the front desk for taking care of our needs and always being so friendly and professional.
As a former hotelier myself, this is the kind of a team that I want to have under my management
Every one from front desk, concierge,deli, pool to house keeping was so friendly and helpful.
Room was very specious and it had a beautiful ocean front view. We could see the unobstructed view of Tumon Beach.
Things I requested when I was making the reservation such as bed guard, dehumidifier were in the room already. And we also asked for step stool, iron & ironing board, as well as drying rack. Never knew hotels carry drying rack but good thing they did since it was so convenient to dry our wet swimsuits and clothing items.
EUI JUNG
EUI JUNG, viaje de 6 noches en familia
Opinión verificada de un huésped de Hoteles.com
