It's no exaggeration to say that the Radisson Grenada occupies a prime sport on one of the best beaches in the world. The grounds and main pool are beautiful.
So why a low rating? Well, it suffers from two major issues:
1. Lack of forethought/checking relating to staff decisions/actions impacting guests & their stays.
There was a party in the conference centre on NYE, the day of our arrival, with extremely loud music and DJ playing until 4am. We were assigned a room directly facing the venue, with noise levels equivalent to a vacuum cleaner running in the room making it impossible to sleep. Those rooms could have been assigned to party-goers.
Also double charged for a prepaid booking, using card details that were provided for the breakage deposit. Spotted after check-out but still waiting on a response from the hotel about a refund of the duplicate charge 4 days after notifying them.
2. Maintenance
Our initial room patio was unusable due to standing water under the adjacent air conditioning units and a consequent mosquito problem. Amongst other issues, problems with patio door locks are commonplace and there is an ant problem around the pool.
The previous manager left in December & there was a lot of apparent remedial activity during our stay. New drainage installed for the air conditioning units whilst there & our NYE issue was eventually reasonably compensated.
I wish the new manager success in making it better. There's a lot to do to make it as good as it could be!