Our multi-day stay was completely unacceptable. Traveling with a 4-month-old baby, we were left without working AC. The hotel confirmed the issue but stated it wouldn't be fixed until Monday, forcing us to endure extreme heat all weekend.
Due to a broken shower in our first room, we had to relocate. Shockingly, we were told to physically carry the heavy baby crib from the 1st to the 4th floor ourselves, along with our luggage. That evening, the hotel app failed to update our room change, locking us out and forcing me to waste time with support after an exhausting day. In the new room, the shower fixture snapped mid-use, the towel rail didn't work, and when trying to get fresh towels, there was only one single towel available in the storage for replacement.
When we requested a room upgrade or a transfer to a sister hotel, staff claimed there was no availability—yet we found open rooms online for both this property and the group's other locations. Their "solution" was a basic floor fan, which felt like a joke given the high price. Even the toilet paper was budget-hostel quality.
Individually, these might be minor, but together they show a property cutting corners on maintenance and guest care. While a partial refund was eventually issued, it didn't fix the ruined experience. I strongly advise future guests to read the negative reviews and think twice before booking here.