Marquis Faubourg Saint Honoré - Relais & Châteaux

We stayed in a superior suite on Christmas eve. The only ‘staff’ visible through-out our entire stay was just 1 attendant at the front desk at any given time. We interacted with 3 different male attendants during different shifts. The first 2 were fine, but the 3rd attendant the morning we checked out was disappointing. He did not greet us or offered to help with our luggage. My BF dealt with 3 big suitcases and the attendant didn’t even attempt to open the door for him. He did not ask about our stay or greet us when we came down to check-out. He also reeked of cigarettes and since the space was extremely small, I could smell it in the lobby area, which is very disconcerting for an alleged 5-star luxury property. Now the room was the MOST disappointing part of our stay. Expedia advertised a fireplace in a 430 sq ft room. The only reason I booked this property was for the fireplace on Christmas eve. The fireplace was not functional because apparently, per the 1st attendant, Paris does not allow fireplaces. That’s fine, but do NOT falsely advertise! Also, the room could not have been more than 250 sq ft. I am familiar with Paris standards in terms of size, but again, falsely advertised! The ‘king’ bed consisted of 2 twins shoved together and was very uncomfortable. The bedding not luxurious and on par with what I would expect from a 5-star property. I am a discerning traveler who is very accustomed to 5-star amenities. Beyond disappointing! Beware, 3 stars at best!

Viaje en pareja de 1 noche, dic. 23, 2019

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Delightful Parisian Boutique Hotel

We stayed at this great boutique hotel for a birthday weekend. In the lead up to our stay the front desk were extremely helpful in arranging birthday surprises and offering suggestions. On arrival we were checked in Junior Suite 43 - a fantastic size room, with a great bathroom and brilliant free standing bathtub. Definitely one of the largest rooms we’ve stayed in when in Paris. Location is brilliant, very central and walking distance to the best shopping and great restaurants Paris has to offer. The only slight disappointment was the breakfast - being part of Relais & Chateaux we were expecting an amazing breakfast. It was good and great to be served in room, but I would recommend either sticking with the continental breakfast or going out to a nearby restaurant/cafe if you want an American breakfast. Overall a great hotel and we will definitely be back.

Jason, Viaje de 2 noches, oct. 24, 2019

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Wish there was a bar in the hotel lobby to enjoy a drink

Viaje en pareja de 3 noches, oct. 16, 2019

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This hotel is not what I was expecting for a 5 star hotel and was not worth the price. The service is definitely lacking, as There is only one person working at the hotel at any time. When we arrived, there was no one to help us with our bags and no one at the front desk to check us in. When we left, the person working did not offer to help take our bags outside to the taxi. We booked a room with a king bed but when we got to our room, it had a double bed. The hotel told us our room type did not come with a king bed and they couldn’t move us to a different room. The room also looked nothing like the pictures on orbitz. It was advertised as a suite, but looked like a regular room. The breakfast was overpriced and had very limited options. We basically paid 29 euros for a croissant and coffee. At breakfast we were asked if we wanted water, we said yes. At checkout we learned that we were charged 8 euro for the small bottle of water that we had assumed was included in the breakfast. We’ve stayed at other Relais & Chateau properties and have had great experiences. This hotel fell far flat of our expectations and would not stay here again.

LW, Viaje en pareja de 3 noches, oct. 3, 2019

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Best location and boutique hotel!

The hotel is in an amazing location!! Very safe and in the best area for shopping. The front desk was very helpful with recommendations and getting car services. The bathrooms were great. Lovely tub and Hermès shampoo and lotions.

Stephanie, Viaje de 1 noche, sept. 20, 2019

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I booked The junior suite that showed pictures on Expedia that were not reflective of the room they gave us. It also was not a king bed, but a queen. I was very disappointed with how they handled this, because they simply said it was Expedia’s fault. Since I had prepaid non refundable I had no choice but to accept my situation. It is unfortunate that they bore no blame or responsibility or tried to make it up to us by upgrading us or throwing in a free breakfast. They simply did nothing. It is without question a beautiful property and an amazing location, but they have no customer service.

Viaje de 2 noches, sept. 14, 2019

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The Marquis is divinely decorated, tasteful, gracious, as you would want your own Parisian apartment to feel. We love this hotel and its location. There are not a lot of services but we are experienced visitors and appreciate the wonderful luxury of this hotel.

kim, Viaje en pareja de 4 noches, sept. 4, 2019

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Excellent Stay in a Beautiful Hotel

I had originally booked a king bed, junior suite but when I arrived they only had a queen bed available. The hotel made it right and offered to move me to another room with a king bed the next day and for the rest of the trip. I'm happy the hotel made an effort to correct the mistake and make my stay a pleasant one. The hotel and rooms are very, very clean, beautiful decor and in an excellent location. Perfect area of shopping and close to museums. I come to Paris often and will definitely stay at the hotel again.

Viaje en pareja de 3 noches, jul. 11, 2019

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A Gem in the Heart of Paris

We were vacationing in Paris before and after a river cruiser on the Seine. This boutique hotel is fantastic. It was the former home of the Marquis de Lafayette and thus also has historical interest. The room and bath were amazing. There were both an Nespresso coffee machine and a kettle in the room. The minibar was extra and be careful about the breakfast. It was no included in our reservation and was expensive. I would stay here again, both for the ambiance of the hotel and the excellent location with easy access to the Metro, restaurants, and shopping. I highly recommended this hotel for a couple visiting Paris.

Eugene, Viaje en pareja de 1 noche, jul. 7, 2019

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Appreciated the attention to detail of comfort offered, Particularly very quiet and great location. Have recommended this to many of my clients and they will certainly return thank you for you hospitality 🤓

Jason, Viaje de amigos de 5 noches, ene. 18, 2019

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