Some wonderful things: Cathy was amazing, SO friendly and helpful and one of the the most hardworking staff anywhere!
The gardens were pretty!
The breakfasts were good, and Cathy went out of her way to move breakfast early one day so we could get away early and the last day packed us a meal for a 4 am departure.
Excellent location; we walked to Beacon hill park daily!
Some not great: it is an old, dark building with many windows painted shut so airflow not great.
The few Outlets were terrible as plugs just fell out.
WiFi not good.
Music at breakfast, though quiet, was rock and roll or radio. Not relaxing at all.
I thought the video advertised afternoon tea but now I can’t play it to check. There were cookies but they were there multiple days in a row so they didn’t seem fresh- baked which is what I usually think of when I hear “afternoon tea”.
(Thankfully Victoria has multiple places for high tea (Abhkazi and Murchie’s has everything you need to make your own). It would be nice if they served the local tea, Murchies, rather than Twinings as there is a huge difference in flavor. )
So 3 stars is an average for the excellent service and friendliness ( 5 stars) and the rest described above.