This was a second and final chance for this hotel. Our first experience was a dirty hotel room. We spoke with the manager who apologized (only after my husband left an honest review), and offered us a refund and a complimentary stay. We decided to give them another chance, with one night free and one night on us. The room was clean, which was a better experience, however we had no hot water. When we were using the washroom sink we had cool water, no mater how long we ran the tap. It was late at night so we stayed our first night as we only needed the sink water, we hoped the water would be hot after all night. When my husband went to shower in the morning it was cold. Taps were both cold still. I advised the front desk worker before checkin time for the second night as to give them time to find a solution. The timing was intentional so we could checkout if no reasonable resolution found. We were out of the room until around 10:30pm and I hadn't heard so I assumed the issue was resolved, as we needed showers. I asked the night clerk and she said the note left was the taps were just backwards. Which was not the case, I tried both hot and cold taps and left them running for 10-15 minutes each. Moving rooms wasn't offered at this point, nor was any other solution. At our wits end, we decided to just check out and go home, we needed hot showers. No true solution was given, we were charged for a full night stay despite checking out due to a hotel issue, yet again. 0/10!