I am currently in Room 23 as of Friday, July 11th at 7:00 AM. What I am about to explain happened shortly after 6:45 AM Central Time.
I attempted calling the front desk this morning, but the line was either picking up or working when dialing 0.
The room doesn't have an iron and ironing board.
Therefore, I walked downstairs to see if they had one behind the desk.
The lady asked what my room number was. I couldn't remember the exact number, but I told her I think it is B21.
The lady explained that I am not in the system, and asked me to confirm my room again. I told her how to get to my room, which is take the B door and it is the first room on the right upstairs.
She proceeded to tell me that I AM NOT IN THE SYSTEM and asked me to go and check my room number.
I walked back and confirmed my room is B23.
I asked "If I am not in the system, how will I get my deposit back". She then became angry (called me rude) and denied to give me the iron and slammed the door to the office.
Yes, she verbally said she would not give me the iron.
Note, when looking at the phone in my room, it says room 21. However, the room number says B 23.
I booked this room through hotels.com. I will be leaving the same review there as well.
This is my 2nd time every staying at a 2 star hotel. It will be my last time. I didn't know it was 2 star until after I booked my reservation.