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Alex Alpine Resort - Spa & Sports

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In the heart of Zermatt City Centre, Resort Hotel Alex offers a vibrant retreat with an international restaurant, ski-in/ski-out access and an arcade/game room. Unwind with a hot stone massage at Alex Spa or enjoy racquetball/squash in the health club. With helpful staff on hand and activities like bike rentals, this hotel is perfect for families.

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Free WiFi
  • Restaurant
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Ski passes
  • Health club
  • Indoor tennis court
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $393
$418 total
includes taxes & fees
Jun 3 - Jun 4

Why we love this property

Business meets pleasure
This hotel blends productivity with relaxation. Work efficiently in meeting rooms, then rejuvenate with spa services and hot stone massages.
Dining delights
This hotel offers both international and local cuisine at its restaurant. Free buffet breakfast awaits guests, and the bar adds a stylish spot to unwind.
Spa retreat bliss
Mountain-set hotel features a full-service spa with massages, facials, and body treatments. Guests unwind in the hot tub, sauna, and Turkish bath.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

8.8 out of 10
Excellent
(11 reviews)
  • Mountain view
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Junior Suite

Classic Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Classic Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Budget Standard Zimmer

Budget Standard Zimmer | 1 bedroom, premium bedding, in-room safe, desk

Budget Standard Zimmer

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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The price is $328
$351 total
includes taxes & fees
Jun 8 - Jun 9
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About the neighborhood

Map
Bodmenstrasse 12, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Tour Monte Rosa - 2 min walk - 0.2 km
  • Matterhorn Museum - 5 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Backstage Hotel - ‬3 min walk
  • ‪Golden India - ‬2 min walk

About this property

Alex Alpine Resort - Spa & Sports

  • Placing you just steps from Zermatt-Matterhorn Ski Paradise, Alex Alpine Resort - Spa & Sports allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to indulge in hot stone massages, reflexology, or mani/pedis, and Alex Grill serves international cuisine. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a health club. Skiers will appreciate access to ski passes and storage. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 6:30 AM - 11 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis lessons
  • Yoga classes
  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Ice skating nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (2153 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers
  • Ski storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Indoor tennis courts
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Alex Grill - This restaurant specializes in international cuisine.
Bodega Bacchus - This restaurant specializes in local cuisine. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property is closed during October and November.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 155.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Is Alex Alpine Resort - Spa & Sports currently open?

The property is closed during October and November.

Does Alex Alpine Resort - Spa & Sports offer free cancellation for a full refund?

Yes, Alex Alpine Resort - Spa & Sports does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Alex Alpine Resort - Spa & Sports?

Yes, there's an indoor pool.

Are pets allowed at Alex Alpine Resort - Spa & Sports?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Alex Alpine Resort - Spa & Sports?

Sorry, there's no onsite parking at Alex Alpine Resort - Spa & Sports.

What are the check-in and check-out times at Alex Alpine Resort - Spa & Sports?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Alex Alpine Resort - Spa & Sports and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Alex Alpine Resort - Spa & Sports also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Alex Alpine Resort - Spa & Sports?

Yes, Alex Grill offers international cuisine.

What's the area around Alex Alpine Resort - Spa & Sports like?

Alex Alpine Resort - Spa & Sports is a short 3-minute walk from Zermatt Gornergratbahn Station and 6 minutes' walk from Zermatt - Furi.

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Reviews

Alex Alpine Resort - Spa & Sports Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as very good, with many different options and wonderful quality. (12 reviews)
  • The spa area was exceptional, wonderful, and fantastic, with a huge pool, sauna, and other amenities. (9 reviews)
  • The pool, sauna, and hot tub were fantastic and in excellent condition. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Location
Train station
Spa
Trains
Restaurant

Reviews

Verified

10/10 Exceptional

great location and friendly courteous staff
lee, 1-night trip
Verified

10/10 Exceptional

Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend
fred, 1-night trip
Verified

10/10 Exceptional

Superb service. Excellent resort. Amazing pool and hot tub. Great food. Perfect proximity to many downtown activities.
Zach, 5-night trip
Verified

10/10 Exceptional

They upgraded my room to a mountain view room. Excellent location!
Erika, 2-night trip
Verified

10/10 Exceptional

Spotless room! very friends staff and an authentic warm cozy vibe. I would 100% return to this hotel. If people call this “outdated”. do NOT listen to them. This place is such a vibe 100/10
James A., 5-night trip
Verified

10/10 Exceptional

Friendly staff and excellent food
dave, 2-night trip
Verified

10/10 Exceptional

Idyllic Swiss Hotel

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Jason, 2-night trip
Verified

10/10 Exceptional

Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
chris, 2-night trip
Verified

10/10 Exceptional

Friendly and perfect facilities
dave, 1-night trip
Verified

10/10 Exceptional

The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.
Ryan, 2-night trip
Verified

10/10 Exceptional

Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
Ruth, 2-night trip
Verified

10/10 Exceptional

A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
Robert, 8-night trip
Verified

10/10 Exceptional

Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!
Mun Ho, 2-night trip
Verified

10/10 Exceptional

Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.
Richard, 4-night trip
Verified

10/10 Exceptional

Loved having a steam bath in my room! And the views from the balcony were amazing!
Eric, 2-night trip
Verified

10/10 Exceptional

We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!
Joseph, 2-night trip
Verified

10/10 Exceptional

Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Berat, 2-night trip
Verified

8/10 Very good

Great Hotel in a Great Location

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
View from my balcony
Christian, 2-night trip
Verified

10/10 Exceptional

Zermatt in the Summer - Excellent

The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.
steve, 2-night trip
Verified

10/10 Exceptional

Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.
James, 7-night trip
Verified

8/10 Very good

Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.
chip, 4-night trip
Verified

10/10 Exceptional

I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!
James, 7-night trip
Verified

10/10 Exceptional

Highly recommended

We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!
Dione, 1-night trip
Verified

8/10 Very good

This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
Mary, 1-night trip
Verified

10/10 Exceptional

We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Douglas, 7-night trip