While the staff at The Bridge Hotel in Greenford try their best, the property itself & the breakfast service fall incredibly short of the price point.
To begin with, a booking glitch omitted our discounted breakfast, but the helpful receptionist eventually resolved this in the morning. Unfortunately, the room itself was dated, shabby, & missing basic bathroom amenities you would expect when comparing the cost to similar priced hotels. It is in desperate need of some TLC.
Breakfast was complete chaos. Most tables were piled high with dirty plates and cups, forcing us to clear our own space to sit down. Food items were rarely refilled, requiring guests to wait after making requests. Shockingly, there was only one lovely young man running around trying to handle everything—seating guests, clearing tables, & refilling dishes—completely on his own. He was working so hard he practically needed roller skates (& some help), and he is a true asset to the hotel. However, even with his incredible efforts, this hotel is simply not worth the asking price.